🚴 Product Support
What are the main differences between WOW3 and WOW5?
WOW3 is a lightweight city commuter with a 500W motor and 37miles range. WOW5 is a high-performance model with a 750W motor and up to 37miles range.
What’s the difference between WOW5 and WOW5 MAX?
WOW5 MAX includes a dual-battery system that extends the range up to 62miles.
Are the bikes water-resistant?
Yes, they are splash-resistant and suitable for light rain, but not for heavy rain or waterlogging.
🛠️ Troubleshooting
What if the charger doesn’t work?
Check power, plug, and battery connection. If it still doesn’t work, contact support.
What should I do if the power cuts off during a ride?
Check the battery latch and wiring; it could be a loose connection or controller issue.
What if the display doesn’t turn on?
Check the battery level and controller wiring. Contact support if it still fails.
What if the brakes make noise?
Clean the brake system; replace brake pads if needed.
Is it normal if the motor makes noise?
Slight noise is normal; metallic grinding sounds require immediate inspection.
What if the tires lose grip?
Check tire pressure and consider replacing worn tires.
📦 Orders & Shipping
How long does shipping take?
Orders ship within 1–2 business days; delivery takes 3–7 business days.
Can I cancel my order?
You can cancel before shipment by contacting support. Cancellation isn’t possible after dispatch.
Do you support cash on delivery?
Sorry, we currently do not support cash on delivery.
🧰 Assembly
What do I need to assemble when I receive the bike?
The bike is 85% pre-assembled; you only need to install the handlebar, front wheel, and pedals.
Do I need to tune the brakes during setup?
Brakes are pre-tuned from the factory; minor adjustments may be needed.
Should I regularly tighten screws and bolts?
Yes, we recommend monthly checks on the handlebar, pedals, and wheel bolts.
🔧 Maintenance
How should I maintain the battery?
Charge regularly, avoid full depletion, and store with ~50% charge if unused.
Can I wash the bike with a pressure washer?
No. Use a damp cloth instead. Avoid water ingress.
Do I need to check tire pressure regularly?
Yes. Check and inflate monthly to the recommended pressure.
How often should I do a full maintenance check?
Every 3–6 months or after every 500km of riding.
Does the motor need lubrication?
No. The motor is sealed and maintenance-free.
What should I do if the bike is unused for 3+ months?
Start the bike periodically and check tires and battery to avoid deterioration.
📄 After-Sales & Warranty
What does the warranty cover?
Core components like motor, battery, and controller. Excludes user damage.
How long is the warranty?
12 months for motor/battery, 36 months for the frame.
What parts are considered wear-and-tear items?
Brake pads, tires, lights, cables, grips, etc.
How do I request a warranty service?
Contact support with your purchase receipt and product serial number.